Microsoft Power Virtual Agent: Latest updates

Researcher Agent with Computer Use in Microsoft 365 Copilot

Microsoft 365 Copilot has already transformed how we work. Its newest step in the AI-evolution—Researcher with Computer Use—takes things to a ...

Meet EstiMate: Your Smart Estimation Agent for Messaging Costs

Imagine having an assistant that quickly gives you a ballpark figure for messaging costs—even before you build your final custom agent with Co...

Unified Routing – Agent Capacity / Availability Issues

Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...

{Do you know} Connect your own virtual network with hosted machine group

Hello Everyone,Today I am going to share my thoughts on connecting own virtual network with hosted machine group.Let's get's started.Connectin...

Power Automate – Trigger attended desktop flows in picture-in-picture mode

Power Automate users can now trigger attended desktop flows in a picture-in-picture window, thanks to a recent update on the Power Automate co...

Gotcha: SharePoint List and Virtual Table Provider

You can hook up a SharePoint list to a Dataverse environment using Virtual Tables, and without using any code. The documentation on how to do ...

Unified Routing – Preferred Agent Routing (and Agent Scripts)

When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact's preferred agent. This is ...

Confidential Virtual Machine support for Azure Virtual Desktop now in Public Preview

We’re announcing that Azure Virtual Desktop has public preview support for Azure Confidential Virtual Machines. Confidential Virtual Machines ...

RPA at Scale with Power Automate and Azure Virtual Desktop

Run big unattended automation jobs across multiple VMs dynamically at scale, with the new Azure Virtual Desktop integration starter kit. Ashvi...

Power Platform Licensing (Condensed Version)

Are you confused about the licensing requirements for Power Platform and Power Automate? This condensed version of the licensing guide breaks ...