Microsoft Power Virtual Agent: Latest updates

Customize Your Copilot Agent in Dynamics 365 to Match Your Brand

In today’s digital world, creating a consistent brand experience is essential. Your Copilot agent, which serves as a vital point of interactio...

Microsoft Copilot Studio – Conversational agent creation experience

We are introducing a new feature for Microsoft Copilot Studio: a conversational agent creation tool that uses natural, everyday language. This...

SharePoint: Edit SharePoint site’s built-in agent

Allows the built in SharePoint agent to be edited without having to create a new agent for the site. Product SharePoint Release phase General ...

Microsoft 365 Copilot: Maintaining the agent extensibility setting

In MC928045 Update on Controls for Agents in Microsoft 365 Copilot (November 2024), we announced the upcoming removal of the Microsoft Copilot...

MMR Call Redirection for Azure Virtual Desktop, Windows 365 now available

Today, I am pleased to share the launch of Multimedia Redirection (MMR) Call Redirection for Azure Virtual Desktop and Windows 365. Call Redir...

Episode 374 – Azure Trusted Launch Virtual Machines

In Episode 374 of the Microsoft Cloud IT Pro Podcast, Ben and Scott dissect Azure Trusted Launch virtual machines, exploring what they are, ho...

Omnichannel for Customer Service – Agent Specific Capacity Profiles

Microsoft have recently released a change to capacity profiles within Unified Routing. As we can how have agent specific capacities. Meaning i...

Outgrow your Virtual Assistant? 🧐

Outgrow your Virtual Assistant? 🧐 If you are hiring too many people to do manual tasks… Chances are you can cut those costs and automat...

Unified Routing – Preferred Agent Routing (and Agent Scripts)

When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact's preferred agent. This is ...