PVA Live agent Escalation- Power automate vs Omnichannel integration
Comparison between PVA Omnichannel integration vs Escalation to Teams using Power Automate
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Comparison between PVA Omnichannel integration vs Escalation to Teams using Power Automate
M365 Admin has announced the launch of a new agent in Microsoft 365, called Facilitator, which enhances collaboration in Teams meetings and ch...
The latest feature added to Microsoft Teams is the ability for custom engine agents and Teams bots to stream their responses in real-time. Sim...
When using Microsoft's Omnichannel for Customer Service we can use agent scripts to offer prompts to agents or trigger productivity macros. In...
A common need is to provide data from multiple sources for applications like PowerApps, Power Virtual Agents, or Power BI solutions, ensuring ...
Microsoft Power Platform's Dataverse is now becoming more user-friendly with the introduction of the 'Developer environment' that comes with p...
Join me at the GET-IT Microsoft Teams 1-day virtual conference where I will share my expertise with you. During the conference, I will be spea...
If you missed the August 2022 Power Platform Community Call, don't worry! This screenshot summary has got you covered, providing a quick and e...
What is changing? When customers enable Container Insights, Azure Monitor deploys a containerized collection agent. This agent is ...
If you're curious about what's coming up in the 2021 release wave 1 features, Arundynamix's blog post has you covered. The post captures their...