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Microsoft Power Virtual Agent: Latest updates

Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.

Customer Feedback Survey Agent is now generally available

We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in Dynamics 365 Contact Center, is no...

13 days ago

Auditing Claude Usage with the Copilot Researcher Agent

The question was asked if it was possible to identify use of the Claude LLM by the Copilot Researcher Agent. Audit records often help, so that...

23 days ago

Power Platform – Take advantage of expanded Virtual Network support

We are announcing the ability to take advantage of expanded Virtual Network support in Power Platform. This feature will reach general availab...

1 month ago

Empowering frontier firms with the Case Management Agent

With the latest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, Microsoft is helping organizations accelerate the...

3 months ago

Automate intent discovery and resolution with Customer Intent Agent

With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers....

3 months ago

Introducing the Customer Intent Agent in Dynamics 365 – Part 2

Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact C...

5 months ago

SharePoint Agents – Create Zero Code AI Agent in a few clicks

Now, you can create a zero-code AI Agent that retrieves specific data in SharePoint and communicates with your users using natural language. T...

11 months ago

Microsoft Power Virtual Agents, now part of Microsoft Copilot Studio

We're delighted to share that as of November 15th, Power Virtual Agents capabilities are now part of Microsoft’s new product, Microsoft Copilo...

2 years ago

Microsoft Teams: Microsoft Graph API for SMS notifications in Virtual Appointments

The Microsoft Graph API for SMS notifications in Virtual Appointments enables developers in the United States to programmatically send confirm...

2 years ago

Power Virtual Agents - April 2023 Washington, DC User Group

If you're interested in learning more about Power Virtual Agents and are in the Washington, DC area, mark your calendar for the April 2023 Use...

2 years ago

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Microsoft Power Virtual Agent: Latest updates

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