Microsoft Power Virtual Agent: Latest updates

Microsoft Copilot Studio – Conversational agent creation experience

We are introducing a new feature for Microsoft Copilot Studio: a conversational agent creation tool that uses natural, everyday language. This...

Microsoft 365 Copilot: Maintaining the agent extensibility setting

In MC928045 Update on Controls for Agents in Microsoft 365 Copilot (November 2024), we announced the upcoming removal of the Microsoft Copilot...

MMR Call Redirection for Azure Virtual Desktop, Windows 365 now available

Today, I am pleased to share the launch of Multimedia Redirection (MMR) Call Redirection for Azure Virtual Desktop and Windows 365. Call Redir...

Dataverse Plug-ins Embrace Virtual Networks for Enhanced Security | Power Platform

Dataverse plug-ins within Power Platform have recently welcomed an upgrade in the form of virtual network support, adding an extra layer of se...

Episode 374 – Azure Trusted Launch Virtual Machines

In Episode 374 of the Microsoft Cloud IT Pro Podcast, Ben and Scott dissect Azure Trusted Launch virtual machines, exploring what they are, ho...

Omnichannel for Customer Service – Agent Specific Capacity Profiles

Microsoft have recently released a change to capacity profiles within Unified Routing. As we can how have agent specific capacities. Meaning i...

Outgrow your Virtual Assistant? 🧐

Outgrow your Virtual Assistant? 🧐 If you are hiring too many people to do manual tasks… Chances are you can cut those costs and automat...

Microsoft Teams: Unified user experience for Bookings App in Teams

Microsoft Teams is set to offer a seamless experience for the Bookings app via the Virtual Appointments app. This update will introduce a unif...

Upgrade of .NET agent for Azure Pipelines

We are upgrading the .NET used by Azure Pipelines agent from current .NET Core 3.1 to .NET 6. This is to support new Apple silicon hardware as...