Omnichannel for Customer Service – Store Voice Surveys
Within Microsoft's Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In t...
Within Microsoft's Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In t...
In the dynamic landscape of database management, maintaining and evolving database schemas is a critical aspect. Visual Studio provides a powe...
In this post, the author reflects on the recent developments in the AI scene, particularly Microsoft Copilot and its implications on copyright...
This post takes a detailed dive into resolving LINQ query failures in CRM Online. While executing LINQ queries, you may sometimes encounter st...
The European MCT summit is being held the the Netherlands from January 14th to 17th. All MCTs can register and learn from other MCTs on creati...
Microsoft changing the licensing model for Microsoft 365 apps. More and more new apps are not included or supported for Office 365 E1, E3 and....
Hello everyone! This is Daya Patil back with the next part of our series on business continuity with ABCC. In our last session, we delve...
I felt that I should document steps to setup a Project Operations Lite Trial environment for everyone who’s trying to spin up a Project ...
Copilot for Word reference documents help to ground the prompts sent to LLMs for processing. The documents can be too large, which means that ...
Learn how to use Microsoft Copilot – Bing Chat Enterprise. Use it with your corporate data safely. Five useful scenarios. Copilot is als...
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