Microsoft Dynamics 365 Marketing Insights: Latest updates

From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier

Discover how agentic business applications in Dynamics 365 are transforming data into real-time decisions and measurable outcomes. The post Fr...

Delays in Email Tracking for Dynamics 365 App for Outlook

Following Microsoft’s deprecation of Exchange Web Services (EWS), users of the Dynamics 365 App for Outlook may notice a delay in the tracking...

Microsoft Dynamics 365 Customer Experience Analyst : Configure duplicate detection

Duplicate detection in Dynamics 365 is a feature that helps maintain clean and accurate data by identifying and preventing duplicate records f...

2025 Wave 1: Dynamics 365 Sales

It is that exciting time of year again! Last week, Microsoft released the plans for 2025 Wave 1 for Dynamics 365 business applications and the...

Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for...

Comparing Microsoft Copilot for Sales and the Dynamics 365 App for Outlook

The Dynamics 365 App for Outlook has long been the choice for users wanting to work with their Dynamics in Outlook, but Microsoft are now reco...

Route Optimization using maps with Dynamics 365 for Field Reps – Save Time, Fuel, and probably a client!

Field reps face the challenge of being punctual for client meetings, often spending more time in traffic and travelling than meeting with clie...

List Segment Members from Customer Insights - Journeys in Power Automate

You can create seriously impressive and complex data queries for Leads or Contacts using the new ‘real-time marketing’ segment builder for in...

AJ Ansari on The MVP Show

In this episode of "The MVP Show," AJ Ansari opens up about his life and family background, his journey into technology, and his Dynamics 365 ...