Microsoft Dynamics 365 Marketing Insights: Latest updates

The Complete Guide to Dynamics 365 CRM Translation – Custom entities, field text et al.

Struggling to translate CRM field values in Dynamics 365? You’re not alone. As businesses expand across regions, language should never be a ba...

Dynamics 365 Field Service : Configure Copilot summary

Microsoft Copilot in Dynamics 365 Customer Service is an AI tool that helps customer service agents work faster and smarter. It takes care of ...

Announcing Dynamics 365 Contact Center WhatsApp channel powered by Azure Communication Services

With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted ...

{How to} Enable Customer support swarming(preview) on Dynamics 365 Customer Service Hub

If you want to enable customer support swarming (preview) on Dynamics 365 Customer Service Hub, this tutorial is perfect for you. The author p...

Route Optimization using maps with Dynamics 365 for Field Reps – Save Time, Fuel, and probably a client!

Field reps face the challenge of being punctual for client meetings, often spending more time in traffic and travelling than meeting with clie...

Dynamics 365 Business Central: Bulk add/update Item Attributes (Edit the attributes of multiple items at the same time) – Customization

In this article, we'll be discussing how to efficiently update the attributes of multiple items within Dynamics 365 Business Central. This is ...

How the “Regarding” field works in Microsoft Dynamics 365 CRM and the process for adding a custom entity to the “Regarding” lookup field.

Microsoft Dynamics 365 CRM is a powerful tool that allows you to associate records with other entities through the use of the "Regarding" fiel...

From Atomic Energy to Microsoft's FastTrack: Paul Mare's Insightful Journey and Guided Tour of Dynamics 365 Implementation

Join Paul Mare, an experienced Microsoft manager, on a fascinating journey through his career as he shares insights about the design, architec...

Release wave 1: Transforming customer experiences with generative AI and Dynamics 365

Generative AI has left its mark on computing, and it's only the beginning. The world of business applications will never be the same. The pos...

AJ Ansari on The MVP Show

In this episode of "The MVP Show," AJ Ansari opens up about his life and family background, his journey into technology, and his Dynamics 365 ...