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Microsoft Dynamics 365 Field Service: Latest articles

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

Teams Phone extensibility for Dynamics 365 Contact Center generally available

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Cente...

4 months ago

How to Configure Generative AI Plugin in Copilot for Improved Customer Service

Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Cust...

6 months ago

Enhance File Management with the Attachment Control in Dynamics 365

Managing customer interactions efficiently requires having all related information, documents, screenshots, and other supporting files, readil...

6 months ago

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics

Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...

7 months ago

Azure Service Bus Integration with Dynamics Business Central and External Systems – Part 2: Financials Integration

Introduction In this blog post, we’ll explore how to integrate financial data between an external system (EXT) and Microsoft Dynamics 365 Busi...

8 months ago

Configuring Dynamics 365 Copilot for Case Summaries

Microsoft Dynamics 365 Copilot is a powerful AI tool designed to streamline workflows and…

10 months ago

Improved Email Attachment Experience | D365 Customer Service Upgrade

Dynamics 365 Customer Service has quietly introduced a set of new features that enhance the email attachment experience within the platform. T...

1 year ago

New Viva Pulse Service Plan Rollout

In mid-October, a new Viva Pulse service plan will be rolled out to all users with a license assignment to Viva Suite, Viva Workplace Analytic...

2 years ago

Viva Goals: Increased Functionality and Terminology Change of Team Field

Viva Goals is set to introduce some changes in its functionality and terminology in the team field. The “type” field will now be changed to “t...

2 years ago

[Exploration] Dynamics CRM Azure-aware plug-in + Azure Queue + Power Automate

If you are curious about Dynamics CRM Azure-aware plug-ins, Azure Queue, and Power Automate, this post is for you. The post takes you through ...

3 years ago

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Microsoft Dynamics 365 Field Service: Latest articles

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