Microsoft Dynamics 365 Field Service: Latest updates

Go live with confidence using Success by Design for Microsoft Dynamics 365

FastTrack for Dynamics 365 is a service provided by Microsoft to help drive implementation success by providing expert guidance and support. T...

Dynamics 365 Customer Service – Use shift bookings to assign conversations

We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

Dynamics 365 Contact Center – Voice Upgrade Date

Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...

Transform seller effectiveness with Dynamics 365 Sales Copilot

If you want to boost your sales team's productivity, Dynamics 365 Sales Copilot might just be the solution you're looking for. With natural-la...

Perform logic on change of DateTime field

Do you need to perform logic when a DateTime field in your CRM system changes? This tutorial has got you covered. In this article, you'll lear...

Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel

In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...

Dynamics 365 Customer Voice – Conceptual Diagram (updated)

This article presents an updated version of the conceptual diagram for Dynamics 365 Customer Voice that now includes Dynamics 365 Marketing. T...

Episode 287 – Power BI Field Parameters and Microsoft Entra

In Episode 287, Ben and Scott discuss the utility of Field Parameters in Power BI, followed by a discussion on Microsoft Entra. During the con...