Microsoft Dynamics 365 Field Service: Latest updates

Maximizing Dynamics 365 Impact with Video Tutorials on Integrated Maps

Maplytics is a powerful, location-based tool that enhances the capabilities of Dynamics 365 CRM by offering deep insights through map visualiz...

Extend D365 Customer Service Copilot with Prompt Plugins (preview)

If you are a service organization, you have a lot to look forward to with this brand new preview feature for Dynamics 365 Customer Service! Th...

How to Become a CRM Developer for Microsoft Dynamics 365 Online

If you're looking to become a successful CRM developer for Microsoft Dynamics 365 Online, there is a lot that you'll need to learn. To begin w...

Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...

Integrating Power BI Reporting with Dynamics 365 (2024)

In this post, the focus is on integrating Power BI Reporting with Dynamics 365 in 2024. To begin with, you need to create a new Power BI works...

How to Use the Live Chat Widget 2.0 in Customer Service Workspace

The Customer Service Workspace in Dynamics 365 now features an upgraded Live Chat Widget 2.0. This new version has advanced customization feat...

How to upgrade Project Service Automation and Field Service to latest version?

A lot of customers are now getting emails to upgrade their Project Service Automation (PSA) and Field Service (FS). Since early 2019, Microsof...

Frontline updates in Microsoft Teams, Windows 365, Copilot & Dynamics 365 Field Service

New capabilities for your frontline workers, including Windows 365 Frontline experience, Copilot in Dynamics 365 Field Service for more stream...

🛠️ Want to know more about Field Service with Remote Assist? 🖥️

🛠️ Want to know more about Field Service with Remote Assist? 🖥️ 📅 Coming Saturday (27/5) Devikumari Krishna is going to tell us about it. �...

Modernized Case Grids

The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...