Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will re...
We are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will re...
We are announcing the ability to simplify forms by filtering choices based on previous answers in Dynamics 365 Customer Insights – Journ...
Date Online Customers 2025.04.08 45,000 2024.07.17 40,000 2023.11.01 30,000 2025.04.08: Just announced at Directions North America, Business C...
Building a WhatsApp AI Bot for customer support In this blog post, we’ll explore how to build a customer support application that integ...
Within Microsoft's Omnichannel for Customer Service we can enable post-call surveys. In this post I will investigate how we can configure thes...
This post is the second part of a series on the best practices for using offline mode in the Field Service Mobile app. The article focuses on ...
This post highlights the benefits of leveraging Dynamics 365 Commerce to extend your existing Dynamics 365 Supply Chain Management application...
Implementing a CRM can be a daunting task for most organizations due to the significant changes it necessitates. It's worth noting that almost...
The new direct callback feature found in Microsoft's Omnichannel for Customer Service gives customers the ability to request a callback as soo...
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