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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Forget the Tech: Why a Great CRM Starts With You

As a customer service leader in the housing sector, you know the daily struggle better than anyone. You and your teams are often trapped, forc...

2 months ago

Connecting ESRI ArcGIS system to Dynamics 365 CRM with Maplytics!

In today’s data-driven world, decision-making can’t afford to happen in silos. Imagine managing field services for a city-wide utility company...

6 months ago

What’s New in Dynamics 365 CRM in 2025 Release Wave 1?

And it’s finally time — Microsoft has unveiled the 2025 Release Wave 1 for Dynamics 365 CRM. Each year, Microsoft releases two waves of ...

7 months ago

Exchange: High Volume Email for Microsoft 365

Microsoft has rolled out a new service aimed at catering to high-volume SMTP scenarios and other internal communication requirements that exce...

1 year ago

Immersive Spaces for Teams Service Plan Update

Microsoft 365 and Office 365 licenses will soon have a new service plan called Immersive Spaces in Teams. Rollout is expected to begin in mid-...

2 years ago

Omnichannel for Customer Service – Languages

Microsoft's Omnichannel for Customer Service supports multiple languages. In this post I will describe the options we have around channel lang...

2 years ago

Enhanced User Experience with Dynamics 365 Field Service Mobile App (Preview)

Microsoft’s Dynamics 365 Field Service Mobile application allows users to work on tasks and resolve issues directly from their mobile de...

2 years ago

T#15 Events QR Code for Dynamics 365 for marketing RTM

If you are a Dynamics 365 for Marketing user, you are probably aware that the platform is currently transitioning its features from Outbound M...

2 years ago

Connect Voice Channel to using an existing Azure Communication Services (ACS) Resource – Dynamics 365 Customer Service

We had earlier configured Voice Channel in our Dev environment using ACS Direct Routing. Please refer to this blog post on how to set up a voi...

2 years ago

Segmentation in Real-Time Marketing within Microsoft Dynamics 365 Marketing

In this blog post, we will explore a new feature introduced in Dynamics 365 Marketing- the ability to create segments using real-time marketin...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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