Microsoft Dynamics 365 & Power Platform Articles

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Dynamics 365 Contact Center: Omnichannel customer experiences – Handle duplicate callback requests in overflowing queues

In the in-queue and pre-queue overflow settings within the Copilot Service admin center, administrators can define the following settings: Pre...

M365 Admin 25 days ago 8

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You can now access behavioral data captured by Customer Insights – Journeys, such as emails opened and links clicked, and use it in Cust...

M365 Admin 25 days ago 6

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Project team members on Lite and resource-based and nonstocked deployments of Project Operations now have a new mobile application based on Mi...

M365 Admin 25 days ago 7

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The feature introduces payment profiles that can be associated with POS registers. These payment profiles provide retailers with a flexible an...

M365 Admin 25 days ago 6

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This feature introduces built-in rules that calculate time and cost savings for desktop flows based on successful runs. You can define how lon...

M365 Admin 25 days ago 3

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This feature provides the following capabilities: When creating or editing a forecast scenario, forecasters can optionally select a planning g...

M365 Admin 25 days ago 2

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In the task grid, when you select the i icon next to a task name, the Task details pane opens so you can enter more information. This pane is ...

M365 Admin 25 days ago 3

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Previously, you had limited options for how financial dimensions default. This feature adds functionality and flexibility to default financial...

M365 Admin 25 days ago 2

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Inline actions extensibility enables retailers and implementation partners to configure the set of actions displayed per line item in the mode...

M365 Admin 25 days ago 3

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When enabled through feature control, this capability enables multiple selections on the Resource Reconciliation grid. This feature lets you: ...

M365 Admin 25 days ago 3

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