Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
What’s included vs. what’s premiumRule of thumb: Standard gives you helpful, lightweight insights built into Sales (usually included wit...
We are announcing the Real-time adherence monitoring for service representatives feature for Dynamics 365 Contact Center. This feature allows ...
This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution. The post The futur...
Organizations relying on Dynamics 365 CRM need to have a sound deduplication strategy in place to prevent the creation of duplicate records. D...
Generative AI has left its mark on computing, and it's only the beginning. The world of business applications will never be the same. The pos...
Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template....
As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfactio...
If you're interested in Dynamics CRM and Azure, this post explores the Azure-aware plug-in and its potential for leveraging Azure Service Bus ...
Microsoft is making it easier to comprehend important information quickly by updating the subject and heading of service health emails. Instea...
The key to improving any business is to measure its performance, and this holds especially true for small, medium, and large enterprises invol...
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