Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to create case records from customer emails within Outlook in Microsoft 365 Copilot for Service. This feature wi...
Dynamics 365 Customer Insights – Journeys is one of the most preferred modules offered by Microsoft, which provides a flexible platform that e...
Investing in Dynamics 365 CRM is easy. Driving adoption across your team? That’s the real challenge. Research shows that over 60% of CRM proje...
Microsoft Dynamics 365 CRM is fast becoming the backbone of modern contact center systems—especially with the launch of Dynamics 365 Contact C...
Personalizing customer journeys requires a more proactive approach assisted with AI. The post AI-powered sales journeys: Personalization at s...
Effective communication is important for maintaining strong relationships with clients, partners, and team members. Shared email addresses ser...
Learn how to apply a D365 service update in this tutorial. Microsoft releases four service updates, containing new hotfixes and features. Dyna...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...
If you are a user of Microsoft Dynamics 365 Customer Engagement platform, also formerly known as Microsoft Dynamics CRM, and you are looking t...
Customers nowadays expect highly personalized and engaging service experiences from the brands they choose. The emergence of intelligent self-...
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