The AI-powered contact center, part 1: Create engaging digital experiences

Customers nowadays expect highly personalized and engaging service experiences from the brands they choose. The emergence of intelligent self-service has led to customers preferring always-on digital convenience. Whether virtual or human, customers expect agents to not only know their identity but also have prior knowledge of why they are reaching out and how to assist them. This is where the AI-powered contact center comes into the picture. In part 1 of this series, the focus is on creating engaging digital experiences for customers through the use of AI. By implementing AI, companies can create a more humanized customer experience. To learn more about how AI can benefit contact centers and customers alike, read the full post on Microsoft Dynamics 365 Blog.