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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How Push Notifications Drive Faster Sales Decisions in Dynamics 365

Push notifications in the Dynamics 365 Sales mobile app help sellers stay informed and take timely action on important updates, even when they...

3 months ago

Microsoft Dynamics 365 Customer Experience Analyst : Use the Dataverse connector in a cloud flow

The Dataverse connector in a cloud flow enables seamless integration between Microsoft Power Automate and your Dataverse environment, allowing...

4 months ago

Forecasting case and conversation volumes in Dynamics 365 Contact Center

Dynamics 365 Contact Center now includes advanced forecasting capabilities that enable organizations to predict case and conversation volumes ...

8 months ago

How Logistics Companies Can Enhance Customer Experience with Live Chat and Dynamics 365 CRM!

A customer needs an urgent update on their shipment that’s halfway across the globe. They visit your website, type a query in the websit...

8 months ago

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service

Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

10 months ago

Unlock the Microsoft Copilot Studio-powered customer survey

Contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback. Tradit...

10 months ago

Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights

In the ever-evolving landscape of generative AI, a copilot isn't just a companion that makes tasks that you’re already doing at work easier, b...

1 year ago

D365 CS: Spice up your case forms with new controls! | Part 2

In this article, the author delves deeper into the new PCF (PowerApps Component Framework) controls available for Dynamics 365 Customer Servic...

2 years ago

Successfully Work Across Countries, Languages, and Cultures using Maps integration within Microsoft Dynamics 365 CRM!

As businesses expand, it becomes imperative to reach a wider audience and customer base. "Successfully Work Across Countries, Languages, and C...

3 years ago

Dynamics 365 Implementation Guide

If you're looking to get a comprehensive understanding of Dynamics 365 implementation, the "Dynamics 365 Implementation Guide" is a must-read....

4 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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