Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
In Dynamics 365 Sales, the Assistant (previously called Relationship Assistant) is a built-in AI-driven tool that helps sellers stay on top of...
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meeting...
The Schedule Board in Microsoft Dynamics 365 Field Service is a powerful tool that provides dispatchers and field service managers a visual in...
In Dynamics 365 Field Service, efficient resource scheduling is key to delivering high-quality service. When service work requires multi...
Introduction Managing important documents is crucial for service operations. Microsoft Dynamics 365 Business Central 2024 update Released Wave...
In today's global business landscape, providing exceptional customer service is essential for any company to thrive and remain competitive. Ho...
The 2023 release wave 1 of Dynamics 365 Field Service introduces another feature - Trades, which allows for grouping services together. Trades...
Templates are a fast and easy way to send consistent, professional, preformatted email messages. They're a time-saving feature that agents lov...
In this post, you will learn how to perform advanced lookups on Dynamics 365 CRM data using SSIS Productivity Pack Premium Service Lookup Comp...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
