Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Deploying Copilot for Sales involves integrating generative AI capabilities directly within Microsoft Dynamics 365 Sales and Microsoft 365 to ...
In Dynamics 365 Sales, a team is a group of users who work together to share records, collaborate on opportunities, and manage customer intera...
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
In Dynamics 365 Sales, product pricing is managed through a flexible framework that allows organizations to define how products and services a...
In Dynamics 365 Field Service, “Pay Types and Rates” are used to define how resources (typically field technicians) are compensated for the wo...
In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...
If you're using Microsoft Dynamics CRM Online and looking to configure FieldOne with it, this post has got you covered. FieldOne Sky is a comp...
Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...
This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...
Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouragi...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
