Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
A rollup query in Dynamics 365 is a specialized saved query that defines the criteria for which records should be included in a rollup field c...
In Dynamics 365 Sales, product pricing is managed through a flexible framework that allows organizations to define how products and services a...
In today’s fast-paced service industry, scheduling the right technician at the right time is key to providing excellent customer service and m...
Microsoft Dynamics 365 Field Service Functional Consultant (MB 240) Skills at a glanceConfigure field service applications (20–25%)Manage...
In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...
If you're using Microsoft Dynamics CRM Online and looking to configure FieldOne with it, this post has got you covered. FieldOne Sky is a comp...
The 2023 Release Wave 1 for Dynamics 365 Field Service introduces the eagerly anticipated not-to-exceed functionality. With this functionality...
Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouragi...
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in M...
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