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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Expand Dynamics 365 with new Sales and Customer Service Agents

Microsoft have introduced two new Agents to help to transform key business processes and have brought forward the release date of previously-a...

21 days ago

Microsoft Dynamics 365 Customer Experience Analyst : Create and manage teams

In Dynamics 365 Sales, a team is a group of users who work together to share records, collaborate on opportunities, and manage customer intera...

1 month ago

Dynamics 365 Field Service : Transfer inventory between warehouses

In Dynamics 365 Field Service, inventory management is a critical capability for organizations managing parts, tools, and consumables across m...

4 months ago

Dynamics 365 Field Service : Organize work orders and resources by geography

Managing field service operations effectively requires the right technician to be assigned to the right job at the right time—and in the right...

5 months ago

Dynamics 365 Field Service – Summarize records with Copilot in the mobile app

Dynamics 365 Field Service is introducing a new feature known as Summarize Records with Copilot, which enables technicians to quickly access a...

11 months ago

Maximizing Call Quality Surveys with Omnichannel | Customer Service

Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...

1 year ago

2024 Wave 1 Release Notes: D365 Field Service

The 2024 Wave 1 release for Dynamics 365 CX is rapidly approaching, and in this article, the focus is on the new functionalities added to Dyna...

1 year ago

Implementing No Code Dynamics 365 Service Bus Listener using Logic Apps

This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...

1 year ago

Analyze the impact of AI-enhanced customer service with Copilot analytics

Copilot analytics in Dynamics 365 Customer Service offers deep insights into the operational impact of an organization’s investment in AI-enha...

2 years ago

Elevate Customer Experience with Voice Channel in Microsoft Dynamics 365 Customer Service

In today's fast-paced world, customers expect instant information and quick resolutions to their issues. Exceptional customer service is a cru...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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