Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Dynamics 365 App for Outlook is an add-in that lets you work with customer data directly from your Outlook inbox or calendar. With this app, y...
In the world of field operations, location intelligence is key. The integrated map feature in Dynamics 365 Field Service enables dispatchers, ...
Field Service operations often involve handling complex service tasks across diverse assets, each with their own specifications—like dimension...
Setting up and using a one-time call in Dynamics 365 Remote Assist allows field technicians to collaborate with external experts or customers ...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...
Looking to enhance the efficiency of your customer service management? If so, mastering VBA could be just what you need. By automating common ...
In this blog post, the focus is on the upcoming release wave 2 for 2023 of Dynamics 365, specifically for the first-party applications of Sale...
Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365...
Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance. The post Improve o...
There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SL...
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