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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Adjust inventory levels

Managing inventory is a critical part of field service operations. Whether it’s correcting stock discrepancies, accounting for damaged goods, ...

4 months ago

Dynamics 365 Field Service : Configure offline profiles and synchronization features

In today's fast-paced, always-on service industry, field technicians can’t afford downtime due to poor or no internet connectivity. Imagine be...

4 months ago

Dynamics 365 Field Service : Create inspections without work orders

In Dynamics 365 Field Service, inspections play a crucial role in collecting structured data from the field. Traditionally, inspections are li...

5 months ago

Dynamics 365 Field Service : Configure characteristics and proficiency models

In Dynamics 365 Field Service, characteristics and proficiency models play a crucial role in optimizing resource allocation, improving service...

5 months ago

Dynamics 365 Field Service : Implement resource roles and categories

In Dynamics 365 Field Service, Resource Roles and Resource Categories are essential components used to classify and manage field resources (ty...

5 months ago

Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package

We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...

8 months ago

Dynamics 365 Field Service – Summarize records with Copilot

Dynamics 365 Field Service introduces its new feature called Summarize records with Copilot that provides technicians with a quick summary of ...

1 year ago

{Do you know} Integrate Dynamics 365 Field Service with Business Central

Learn the step-by-step process of integrating Dynamics 365 Field Service with Dynamics Business Central in this informative blog post. The int...

1 year ago

Enable Copilot in Customer Service and Custom Apps (Dynamics 365)

Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center ...

2 years ago

D365 CS: Spice up your case forms with new controls!

Are you looking to enhance the appearance and functionality of your Dynamics 365 Customer Service case forms? Look no further! The 360 custome...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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