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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 109 – Accessibility within Microsoft tools

In this episode, the focus is on accessibility within Microsoft's suite of tools. The team delves into the various accessibility features embe...

1 year ago

How Microsoft 365 Copilot can work with your external data

Bring external data into your Microsoft 365 Copilot experience to ground generative AI results using connectors and plugins. Use Microsoft Gra...

1 year ago

Episode 348 – You get a subscription, and you get a subscription, and you get a subscription!

In Episode 348, Ben and Scott start the discussion focusing on the shifting dynamics of open-source tool access for customers, particularly in...

1 year ago

Atomic React Component Design with Julie Turner

Julie Turner joined Paul to discuss her session from the European Collaboration summit discussing concepts for building React components. Link...

2 years ago

Power BI integration with Microsoft 365 apps & Sharing Improvements

Find and use Microsoft Power BI updates through native installation with Microsoft 365 apps. Collaborate on reports and datasets as you work i...

2 years ago

Azure Virtual Desktop Essentials | Intro and Full Tour

This is Microsoft’s cloud VDI solution with centralized security, management, and scalability built-in. It's an efficient and flexible approac...

2 years ago

Partner showcase: OnePlace Solutions with Cameron Dwyer

Ayca Bas talks to Cameron Dwyer about the journey that OnePlace Solutions has had building products on Microsoft 365. Go try their product at ...

2 years ago

Build, Scale & Operate Kubernetes Workloads in Azure | 2022 Updates

Simplify your Kubernetes experience, without compromising the power of what it can do. If you're experienced or new to cloud-native apps, you'...

2 years ago

Episode 275 – Azure File Migration program with Karl Rautenstrauch

In Episode 275, Scott sits down with Karl Rautenstrauch, a Principal Product Manager at Microsoft to discuss the new Azure File Migration prog...

3 years ago

Episode 281 – Fast account switching comes to M365 web apps

In Episode 281, Ben and Scott talk through how account switching for M365 web apps works and then some updates around Azure AD and how change ...

3 years ago

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