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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Deep dive on Declarative copilots in Copilot for M365 with Sebastien Levert

In this episode Jeremy Thake talks to Sebastien Levert about Declarative copilots. They talk about the user experience, how you can build them...

1 year ago

Episode 109 – Accessibility within Microsoft tools

In this episode, the focus is on accessibility within Microsoft's suite of tools. The team delves into the various accessibility features embe...

1 year ago

How Microsoft 365 Copilot can work with your external data

Bring external data into your Microsoft 365 Copilot experience to ground generative AI results using connectors and plugins. Use Microsoft Gra...

1 year ago

Episode 348 – You get a subscription, and you get a subscription, and you get a subscription!

In Episode 348, Ben and Scott start the discussion focusing on the shifting dynamics of open-source tool access for customers, particularly in...

2 years ago

Power BI integration with Microsoft 365 apps & Sharing Improvements

Find and use Microsoft Power BI updates through native installation with Microsoft 365 apps. Collaborate on reports and datasets as you work i...

2 years ago

Partner showcase: OnePlace Solutions with Cameron Dwyer

Ayca Bas talks to Cameron Dwyer about the journey that OnePlace Solutions has had building products on Microsoft 365. Go try their product at ...

2 years ago

Power BI integration with Microsoft 365 apps & Sharing Improvements

Find and use Microsoft Power BI updates through native installation with Microsoft 365 apps. Collaborate on reports and datasets as you work i...

2 years ago

How to Build and Deliver Apps Fast and Scalable with Azure Container Apps

Build and deploy container-based apps and microservices at scale, with the new fully managed Azure Container Apps service. Jeff Hollan, server...

3 years ago

Build, Scale & Operate Kubernetes Workloads in Azure | 2022 Updates

Simplify your Kubernetes experience, without compromising the power of what it can do. If you're experienced or new to cloud-native apps, you'...

3 years ago

Episode 281 – Fast account switching comes to M365 web apps

In Episode 281, Ben and Scott talk through how account switching for M365 web apps works and then some updates around Azure AD and how change ...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

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