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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 495 - How APIM powers Backbase's Grand Central

Hearing how our ISVs are using Azure in innovative ways is always eye-opening. So, we are fortunate to have Saquib Rashid, a Technical Strateg...

3 months ago

Enable Copilot for Microsoft 365 FAST

Roll out Microsoft Copilot for Microsoft 365 at scale in three quick steps. See the methods for each to efficiently enable Copilot services: ...

5 months ago

Episode 367 – Azure Files vs a Server with an SMB Share

In Episode 367, Ben and Scott kick off 2024 with a discussion of Azure Files. They start out reviewing a customer scenario Ben encountered and...

8 months ago

Microsoft Entra ID Beginner's Tutorial (Azure Active Directory)

Simplify and improve security for sign-in experiences with Microsoft Entra ID, the new name for Azure Active Directory. Microsoft Entra ID is ...

11 months ago

Unlimited collaboration insights with Microsoft Graph and Azure Synapse Analytics

This is a 360-degree view into how to bring big data from Microsoft 365 and related services into Azure Synapse Analytics with Microsoft Graph...

1 year ago

Episode 328 – Get hands-on with the new Microsoft Teams

In Episode 328, Ben and Scott talk through the upcoming deprecation of remote PowerShell sessions (RPS) for Exchange Online, some changes to h...

1 year ago

Episode 442 | New Azure Features, TLS Changes & SDKs for Developers

Tune in to episode 442 and hear Andrew Connell & Chris Johnson cover the latest news related to Microsoft Azure products & services, M...

2 years ago

Build developer environments fast with Microsoft Dev Box

A first look at the new Microsoft service that leverages Windows 365 infrastructure to stream secure, ready-to-code developer workstations on ...

2 years ago

Office and Microsoft 365 Apps Deployment & Update Management 2022

If you're running Office 2016 or earlier, see your best options to configure Office for deployment and how you can predictably manage updates ...

2 years ago

Fighting the Good Fight: Microsoft’s Quest To Combat Disinformation and Cyberattacks

Ann Johnson, Corporate Vice President, Security, Compliance, and Identity at Microsoft sits down with Microsoft colleague Tom Burt, Corporate ...

3 years ago

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