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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How AI and agents transform frontline work

Stay productive and connected with AI-powered experiences for frontline workers using Android and iOS devices to quickly sign in, manage tasks...

3 months ago

Windows 365 Frontline updates: New shared mode

Provide tailored Cloud PC experiences for diverse workforce needs with Windows 365 Frontline. With shared mode, offer cost-effective, on-deman...

7 months ago

Microsoft 365 Copilot - Small Business Guide to Set Up Copilot

Take a look at how wave two of Microsoft 365 Copilot can specifically help your small business by leveraging the secure application of generat...

8 months ago

New Real-Time Intelligence in Microsoft Fabric | Event-based actions and insights

The new Real-Time Intelligence service in Microsoft Fabric makes it possible to quickly identify real-time indicators of issues as they occur,...

1 year ago

Episode 358 – Amazon spends $1 billion on Microsoft 365

In Episode 358, Ben and Scott talk about Ben's new Teams-certified Poly Sync, a new teleprompter Scott ordered, and Amazon's investment in Mic...

1 year ago

Episode 357 – Community galleries for Azure Compute Gallery

In Episode 357, Ben and Scott run through the recently announced Community gallery capability that has been added to the Azure Compute Gallery...

1 year ago

Episode 463 - OneStream's journey to Azure

This episode features an interview with Ryan Berry from OneStream, who shares insights into the company's journey to Azure and the benefits an...

2 years ago

Episode 458 - Integration Patterns

Elizabeth Graham, a Senior Software Engineer in the Commercial Software Engineering group at Microsoft, shares insights on how external system...

2 years ago

Common missteps with workplace tech, with Ifeoma Ajunwa

In this podcast episode, Dr. Ifeoma Ajunwa, an Associate Professor of law and the Director of the Artificial Intelligence and Decision-Making ...

4 years ago

Intelligent automation and the rise of microfactories, with Amar Hanspal

In this podcast episode, Amar Hanspal, the CEO and founder of Bright Machines, talks about the rise of microfactories and intelligent automati...

3 years ago

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