Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to maximize event ROI with paid registration and seamless payment integration in Dynamics 365 Customer Insights ...
Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 ...
Hi, Readers.Early morning in Japan time today, the 2025 release wave 1 plans for Microsoft Dynamics 365 and Power Platform has been released! ...
Microsoft is leader in both Gartner’s Magic Quadrants for Cloud ERP for Service-Centric and Product-Centric Enterprises. The post Microsoft i...
Using Solution Health Hub we can validate the environment’s configuration, which might get modified over time, to get an idea about the ...
We have a new feature available in Omnichannel for Customer Service! We can now use copilot to generate conversation and case summaries. In th...
Integrating Dynamics 365 Marketing with all your marketing platforms can be a challenging task for enterprise software developers. While they ...
We can configure aa PVA Bot for workstreams and when we install the voice channel demo, we can see a bot already configured for the demo works...
A recent service update for Dynamics 365 Unified Interface has caused an issue where grid columns shrink when selecting a row. This was due to...
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to in...
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