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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

How To Use Advanced Find in Dynamics CRM 365

Nikhil Rajendran By Nikhil Rajendran | Reading time 5 mins One of the most commonly used features in Dynamics 365 is Advanced Find. A d...

3 months ago

What’s new in 2025 Microsoft Dynamics 365 CRM Kanban Board release!

What If You Could Manage Your Work in a Way That’s Simple, Agile, and 100% Focused on What Matters Most? Take a second to think about your cur...

10 months ago

Partner Solution Showcase #MySummitNA | Reinvent Maps for Dynamics 365 CRM |Oct 15

This October, the Microsoft Dynamics Community is set to thrive at Community Summit North America 2024 in San Antonio, Texas. Bringing togethe...

1 year ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（October, 2024）

Cumulative Update (October, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25: General availability: Dynamics 365 Busine...

1 year ago

{Do you know} Forecast case volumes daily and a 15 minute intervals in Dynamics 365 Customer Service

This post is all about forecasting case volumes on a daily and 15-minute interval basis in Dynamics 365 Customer Service. The author emphasize...

1 year ago

The best maps integration app for Microsoft Dynamics 365 CRM - Take our clients’ word for it!

Monday mornings usually have a slow start with the Weekend’s hangover still on. However, this Monday morning was rather exciting and ex...

2 years ago

Considerations when extracting Dynamics 365 Marketing Insights

For those using Dynamics 365 Marketing, it's important to consider the best strategies for extracting marketing insights. Microsoft has direct...

3 years ago

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In today's enterprise landscape, work routing plays a vital role in intelligently directing incoming customer service records, allowing for th...

3 years ago

Key Dynamics 365 Enhancements | Sales

This video highlights the recent enhancements made to Sales in Dynamics 365, aimed at addressing the evolving needs of businesses. As Microsof...

3 years ago

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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