Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
Configuring text messages in Dynamics 365 Sales enables sales teams to communicate with customers via SMS directly from the system, creating a...
If you’ve ever managed records in Dynamics 365, you know how messy numbering can get once your system scales. The default auto-numbering works...
Cumulative Update (October, 2025) for Microsoft Dynamics 365 Business Central is now released. BC27: CU00 General Available: Dynamics 365 Busi...
Mohona Dutta By Mohona Dutta | Reading time 6 mins It’s a common piece of knowledge that acquiring new clients are a strain on the pocket...
If you’re juggling between QuickBooks and Dynamics 365 CRM, you’re not alone. Businesses using both platforms often face disjointe...
A customer needs an urgent update on their shipment that’s halfway across the globe. They visit your website, type a query in the websit...
In Dynamics 365, both "Assign" and "Share" are actions that control the ownership and access to records, but they serve different purpos...
For those using Dynamics 365 Marketing, it's important to consider the best strategies for extracting marketing insights. Microsoft has direct...
In today's enterprise landscape, work routing plays a vital role in intelligently directing incoming customer service records, allowing for th...
In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...
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