Microsoft Dynamics 365 Customer Engagement: Latest updates

Project Service Automation with Dynamics 365

If you are considering using Dynamics CRM for managing your projects then you must be familiar with Project Service Automation with Dynamics 3...

Boosting Customer Service Efficiency with Multisession and Productivity Tools in Custom Apps within Dynamics 365 CRM

Meet Jack, a customer service representative working at a B2B company. He often finds himself too busy and stressed under a constant stream of...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central (February, 2025)

Cumulative Update (February, 2025) for Microsoft Dynamics 365 Business Central is now released. BC25: Released Updates for Microsoft Dynamics ...

Prevent duplicate emails to shared email addresses in Dynamics 365 CRM

Effective communication is important for maintaining strong relationships with clients, partners, and team members. Shared email addresses ser...

Cumulative Update Summary for Microsoft Dynamics 365 Business Central（October, 2024）

Cumulative Update (October, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25: General availability: Dynamics 365 Busine...

A Guide for Mind Map visualization of Dynamics 365 CRM Record Relationships

Businesses using Dynamics 365 CRM for managing their sales processes amass a lot of customer information in CRM. However, raw data is only as ...

How to choose Right CRM, Dynamics 365 CRM vs. traditional CRM?

  CRM software is used to manage all aspects of a business's interactions with customers, including sales, marketing, and customer servic...

Dynamics 365 Marketing from 1 of the 2 leading gurus with Megan Walker

In this podcast episode, you'll get insights from Megan Walker, regarded as one of two leading gurus in Dynamics 365 Marketing. Megan discusse...

Requirements Workshops for Dynamics 365 or the Power Platform

In this blog post, the author shares their experience of facilitating a requirement workshop for a new client and the anxieties that come with...