Microsoft Dynamics 365 & Power Platform Posts

Article

Dynamics 365 Contact Center: Reroute conversations to the right queue automatically

Service representatives can reroute a live voice or messaging conversation when they realize they aren’t the right person to help. The r...

M365 Admin 11 days ago 3

Article

Gain visibility into AI interactions, conversation trends, and customer engagement Measure self-service effectiveness through containment, es...

M365 Admin 11 days ago 3

Article

Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foun...

M365 Admin 11 days ago 4

Article

Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-...

M365 Admin 11 days ago 3

Spotify

Host Sowbhagya Suresh shares some of the latest news and cutting-edge research from across Microsoft—from understanding the challenges facing ...

Microsoft Research Podcast 11 days ago 3

Spotify

Host Sowbhagya Suresh shares some of the latest news and cutting-edge research from across Microsoft—from understanding the challenges facing ...

Microsoft Research Podcast 11 days ago 5

Article

The Microsoft Dataverse plugin for Copilot Cowork turns a plain-language request into real Dataverse tables, sample data and a published app, ...

Business Apps | Microsoft Power Apps 11 days ago 9

Article

Welcome to SQL First, welcome to SQL! You’re going to like this. I’ve said this before, but it’s still true: upgrading from ...

Azure SQL Devs’ Corner 11 days ago 8

Article

Environment variables let you store values that may be different in each environment instead of hard coding those values directly inside your ...

crmheidi 11 days ago 7

Article

See how the Microsoft Copilot harness is helping Copilot Studio makers build more capable, reliable agents for complex business challenges. Th...

Power Virtual Agents - Blog 11 days ago 5

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