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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Fundamentals retirement

Microsoft recently announced the retirement of the Dynamics 365 Fundamental courses, exams, and certifications on 31st December 2025: MB-910 D...

14 days ago

Sales Collaboration: How Sales Teams Work in Dynamics 365 CE

A Sales Team in Microsoft Dynamics 365 Sales represents a group of users who collaborate to manage and close sales opportunities efficiently. ...

24 days ago

Microsoft Dynamics 365 Customer Experience Analyst : Configure folder-level tracking

Folder-level tracking in Dynamics 365 and Dataverse is a feature that allows users to automatically track emails from specific folders in thei...

1 month ago

Microsoft Dynamics 365 Quick Search Functionality

Ram Yarramasu By Ram Yarramasu | Reading time 4 mins How to change the behavior of Dynamics 365 quick search functionality? Background: I...

1 month ago

Webinar: Mailchimp Campaigns to Customer Journey Insights Get All Within your Dynamics 365 CRM!

If your business uses Dynamics 365, chances are you’re also using Mailchimp for email marketing. However, managing both separately is a hassle...

7 months ago

{How to} Improve engagement by editing emails in live journeys in Dynamics 365 Customer Insights - Journeys

Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...

1 year ago

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This post is about how Copilot in Microsoft Dynamics 365 Customer Service can assist in streamlining customer service by providing exemplary s...

2 years ago

Dynamics CRM Web API C# Auto Refresh Access Token while performing API request to CDS

If you're working with Dynamics CRM Web API in C# and accessing it from your application, you might run into the issue of your access token ex...

2 years ago

Analyze Your Marketing Data with Dynamics 365 Marketing and Power BI

As firms continue to engage in digital marketing operations, they acquire vast amounts of marketing data which can offer valuable insights int...

2 years ago

Helping companies get Customer Relationship Management right!

If you're struggling to optimize your company's CRM system, this post is for you. Written by author JC Quintana, this helpful guide dives into...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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