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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Boost Customer Interaction Using WhatsApp in CRM: A Complete Integration Guide!

The 5-Minute Response Gap That’s Costing You Customers 98% of WhatsApp messages are read within 3 minutes. Compare that to emails, where...

1 month ago

Delays in Email Tracking for Dynamics 365 App for Outlook

Following Microsoft’s deprecation of Exchange Web Services (EWS), users of the Dynamics 365 App for Outlook may notice a delay in the tracking...

2 months ago

How to delete Incoming Document Records from Posted Documents in Dynamics 365 Business Central

Hi, Readers.Today I would like to talk about a simple topic, how to delete Incoming Document Records from Posted Documents in Dynamics 365 Bus...

1 year ago

Dynamics 365 Business Central: Set the default publisher when creating a new project

Hi, Readers.Today I would like to share another mini tip about Business Central, how to set the default publisher when creating a new project....

1 year ago

New pricing for Microsoft Dynamics 365 effective October 2024

Today, we’re announcing the first pricing update for Microsoft Dynamics 365 in more than five years. Since our last pricing update, Dynamics 3...

1 year ago

Utilize a model for work classification based on sentiment prediction in Dynamics 365

Introduction Work items can be routed using artificial intelligence (AI)-based sentiment predictions in Microsoft’s Unified Routing for ...

1 year ago

Careers in Dynamics 365

I will be presenting at the Microsoft Dynamics 365 career and training webinars. What is Microsoft Dynamics 365 and what does it help organiza...

2 years ago

Improve operations with real-time analytics in Dynamics 365 Customer Service

Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance. The post Improve o...

2 years ago

Dynamics 365 Business Central: Limit the choices for language selection (page 9204 “User Settings”)

Hi, Readers.Today I saw a very interesting question on the Dynamics 365 Business Central Forum. In this post, I would like to to share and dis...

2 years ago

Customer journey orchestration levels up with advanced tools in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. With more opportunities...

2 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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