Microsoft Dynamics 365 Customer Engagement: Latest updates

The autonomous enterprise: How generative AI is reshaping business applications

Today at Microsoft Build 2025, we’re excited to announce the new Model Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM b...

Go live with confidence using Success by Design for Microsoft Dynamics 365

FastTrack for Dynamics 365 is a service provided by Microsoft to help drive implementation success by providing expert guidance and support. T...

{Do you know} Prevent data exfiltration with user level controls on Dynamics 365 Model Driven Apps

Hello Everyone,Today I am going to share my thoughts on Prevent data exfiltration with user level controls on Dynamics 365 Model Driven Apps.L...

How to generate QR code for Dynamics 365 Business Central Page URL (For example, embed the customer card URL in QR code)

Hi, Readers.Today I would like to talk about an interesting topic, how to generate QR code for Dynamics 365 Business Central Page URL (For exa...

Customer journey orchestration levels up with advanced tools in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. With more opportunities...

11 ways to improve customer engagement with the dynamics 365 portal

11 ways to improve customer engagement with the dynamics 365 portal Maulik Shah Thu, 10/20/2022 - 06:38 Body You may kno...

Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave: CRM Suites, Q3 2022. What makes Dynam...

D365 CRM Entity Relationships

In this post, we delve into the different types of entity relationships in Microsoft Dynamics 365 CRM and offer insights into how they work. U...

Reviewing the new MB-260: Microsoft Customer Data Platform Exam

This post offers an insightful review of the MB-260: Microsoft Customer Data Platform Specialist exam, Microsoft's first-ever exam aligned to ...