Microsoft Dynamics 365 Customer Engagement: Latest updates

Dynamics 365 Contact Center – Voice Upgrade Date

Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...

{How to} Make connection to Dynamics 365 Customer Voice App and give access to users from maker portal

Hello Everyone,Today  I am going to show how to make connection to the customer voice app and give permission to use the Dynamics 365 Cus...

Understanding Privilege Check and Shared Access in Dataverse / Dynamics 365

If you're struggling to understand privilege check and shared access in Dataverse/Dynamics 365, this blog post has got you covered. Using a si...

Transforming Marketing through Trigger-Based Journeys: A Talk with Vinay Deo

In this podcast episode, Vinay Deo, a principal group product manager at Microsoft, shares his journey from working on personal gadgets to Bin...

5 Ways to Boost Sales and Customer Service with WhatsApp Integration in Microsoft Dynamics 365!

In the ever-evolving world of customer relationship management, adaptability is key. For years, Microsoft Dynamics 365 users have relied heavi...

How to create Grantt Chart on Dynamics 365

If you're wondering how to create a Gantt Chart on Dynamics 365, you're in luck. With Project Operations, it's easy to create automated Gantt ...

Unleash the Power of Using External Storage for Your Dynamics 365 Attachments

  Do you still have your Microsoft Dynamics 365 attachments inside Dynamics? Given the Dynamics 365 storage pricing and the performance e...

JourneyTEAM’s Dynamics 365 Sales Quick Start Implementation Program

Discover how to deploy Dynamics 365 Sales and Marketing with confidence with JourneyTEAM's Sherpa Program, our proven quick-started guided imp...

DYNAMICS 365 UPDATE RECORD OWNER AFTER ASSIGNREQUEST DEPRECATED

In this tutorial, the author explains how to update the owner of a record in Dynamics 365 using C#. Previously, the AssignRequest message was ...