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Microsoft Teams | Report a Problem integration with Pro Management portal

Microsoft Teams | Report a Problem integration with Pro Management portal

Microsoft Teams Rooms Pro Management portal will soon receive an integration with the Report a Problem feature, allowing managers to address feedback or open a support case with logs from the room. The feature will be on by default for Teams Rooms Pro licensed rooms, and will start rolling out in early April 2024. When a user reports an issue, a feedback event is created in the Teams Rooms Pro Management portal, giving managers access to the data they need to address the issue or open a support case with logs from the room. There will be no change for users in the room. IT admins will be able to see reported issues in the admin portal. To turn off the feature, IT administrators must change the XML setting SendFeedbackToPMP to false. This feature only works for licensed Teams Rooms Pro. This announcement is associated with Microsoft 365 Roadmap ID 381430.

Overall, the integration of the Report a Problem feature with the Pro Management portal will allow for greater transparency and more efficient issue resolution when it comes to Teams Rooms Pro management. The rollout will take place automatically without any admin intervention required. To prepare, it may be worthwhile to notify users of the upcoming change and update any relevant documentation.

The post Microsoft Teams | Report a Problem integration with Pro Management portal originally appeared on M365 Admin.

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by João Ferreira

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