Microsoft Teams | Report a Problem integration with Pro Management portal
Microsoft Teams Rooms Pro Management portal will integrate with Report a Problem feature. Feedback events will be created in the portal for managers to address feedback or open a support case with logs from the room. The feature will be available for Teams Rooms Pro licensed rooms and will be rolled out in early April 2024. No change for users in the room, but IT admins will see reported issues in the admin portal. The feature will be on by default, but can be turned off by changing the XML setting. When a user in a Microsoft Teams Room reports an issue, a feedback event is created in the Teams Rooms Pro Management portal. This event gives managers the data they need to address the feedback or open a support case with logs from the room. These are the same logs that are created today; no extra information is added to the logs. This feature is available for Teams Rooms Pro licensed rooms. This feature only works for Teams Rooms that signed in successfully. This message is associated with Microsoft 365 Roadmap ID 381430 When this will happen: Worldwide: Rollout will begin in early April 2024 and is expected to finish by mid-April 2024. How this will impact your organization: There is no change for the user in the room. This feature only impacts the Teams Room Pro Management portal entries. IT admins will now see the issues reported by a user while in or outside a meeting room in the admin portal. What you need to do to prepare: The feature will be on by default. If you want to turn it off, you must change the XML setting SendFeedbackToPMP to false. Turning it off means that no new event will be created in PMP when a room user reports a problem from the room. This rollout will happen automatically by the specified date with no admin action required. You may want to notify your users about this change and update any relevant documentation as appropriate. Message ID: MC746323
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