Supply-chain technology for an excellent customer experience, with Microsoft’s Ashley Haynes-Gaspar
Ashley Haynes-Gaspar, COO for Microsoft Business Applications and Industry Clouds, talks with host Gemma Milne about key supply chain topics like how to coordinate stakeholders across your organization around your supply chain strategy, how to drive technology adoption, and unlocking the power of digital twins.
Topics of discussion
- The COVID-19 shift to supply chain as a competitive advantage (2:44)
- Where strategic supply chain leaders should be focusing in 2022 (5:55)
- The impact of the supply chain on the customer experience (8:22)
- How supply chain resilience relies on connectivity (10:24)
- Understanding a technology-fueled supply chain and digital twins (13:19)
- Aligning strategy, culture, and execution for your customer experience vision (16:36)
- How Microsoft supports supply chain leaders (23:51)
About Ashley Haynes-Gaspar
Ashley is the Chief Operating Officer for the $1.5B division of Microsoft Business Applications & Dynamics 365 portfolio. Product lines include Customer Engagement (CRM), Finance & Operations (ERP), and the Power Platform to help transform customers, businesses, and industries at scale. She also serves as COO for Microsoft Industry Clouds in the US, representing the company's full capability across manufacturing, retail, healthcare, government, financial services, and supply chain solutions.
Learn more about Ashley Haynes-Gaspar:
https://www.linkedin.com/in/ahaynesgaspar
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Connected & Ready
Business is experiencing extraordinary change. Supply chains are shifting, customer needs are evolving, and businesses must adapt to survive. Join us on Connected & Ready as author and tech journalist Gemma Milne explores trends in how companies are adapting to a disrupted world, and preparing for tomorrow. Brought to you by Microsoft, Connected & Ready is a weekly conversation with business leaders about innovation, resilience, and our capacity to succeed.