Microsoft Power Virtual Agent: Latest updates

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

Power Automate Terminate Action Control In Flows

Power Automate is a powerful tool that can help automate workflows in your organization. However, there are times when you need to terminate a...

Building Data Dimensions In Power BI

In this blog post, you will learn how to build additional data dimensions in Power BI that can aid in filtering data in various ways, and also...

Power Platform admins can now assign licenses via Intelligent Recommendations – now in public preview!

If you're a Power Platform admin, you can now assign licenses via Intelligent Recommendations, which are now available in a public preview! Th...

Episode 485 - Copilot for Azure

In this episode, Santosh Somayajula, a Principal Product Manager in Azure, talks about the new Copilot for Azure service, which is currently i...

Notification template in Omnichannel Voice (Dynamics 365 Customer Service)

Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template....

Using Power Query Group By In A Data Challenge

If you're looking to sharpen your Power Query skills, this tutorial presents an intriguing Excel Power BI Challenge that involves converting a...

Microsoft Power Automate – DocuSign premium connector

Microsoft's newest pay-as-you-go program allows Independent Software Vendors (ISVs) to pay for their connector usage by customers. DocuSign is...

Introducing the new Power Automate pane in Power Apps

Adding a flow for your Power Apps just got easier! We are happy to announce the new Power Automate pane in the Power Apps Canvas Studio. Witho...