Microsoft Power Virtual Agent: Latest updates

New features for Azure Virtual Desktop for Azure Stack HCI

Today, we’re excited to announce new features and capabilities for Azure Virtual Desktop for Azure Stack HCI that will benefit admins responsi...

Recovery options for Azure Virtual Machines (VM) affected by CrowdStrike Falcon agent

We are aware of an issue that started on 19 July 2024 at 04:09UTC, which resulted in customers experiencing unresponsiveness and startup failu...

Microsoft Intune: Endpoint Privilege Management on single session Azure Virtual Desktop

Microsoft Intune has made the task of endpoint privilege management for standard users on Azure Virtual Desktop seamless. The release enables ...

Understanding vWAN routing | Azure Virtual WAN Example

Azure Virtual WAN is a service that provides simplified global transit networking architecture by bringing together various networking, securi...

Omnichannel for Customer Service – Agent Specific Capacity Profiles

Microsoft have recently released a change to capacity profiles within Unified Routing. As we can how have agent specific capacities. Meaning i...

Enhance agent efficiency and flexible work distribution with capacity profiles

The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workl...

Episode 318 – Application Health Extension and Azure Automation in VS Code

In this episode, Ben and Scott discuss the latest Azure previews, such as Virtual Machine Scale Sets with rich application health states, Azur...

Upgrade of .NET agent for Azure Pipelines

We are upgrading the .NET used by Azure Pipelines agent from current .NET Core 3.1 to .NET 6. This is to support new Apple silicon hardware as...

Microsoft Teams Admin Center: Virtual Appointments Analytics Takeback

Microsoft Teams Admin Center is introducing new virtual appointments analytics reports as part of the platform's premium functionality. This n...