Integrating PVA with Omnichannel Live Agent -Part 4
Let us continue the omnichannel configuration for live agent transfer from PVA from the previous post. Now lets add the PVA bot in Add bot sec...
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Let us continue the omnichannel configuration for live agent transfer from PVA from the previous post. Now lets add the PVA bot in Add bot sec...
Today, we’re excited to announce new features and capabilities for Azure Virtual Desktop for Azure Stack HCI that will benefit admins responsi...
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...
OneNote Windows app has introduced a new protected virtual printer built on top of the Microsoft IPP class print driver. The new virtual print...
Are you using Power Virtual Agents? Here's 5 ways to use them with SAP. 1. To cope with high volume enquiries2. To create a consistent custome...
Microsoft Teams has announced that users who are not designated as admins will now have access to the EHR Connector Virtual Appointment usage ...
Microsoft Teams Admin Center is introducing new virtual appointments analytics reports as part of the platform's premium functionality. This n...
Power Apps has recently announced the public preview release of "maker matching", a handy tool for makers to connect with other experienced ma...
If you're looking to stay at the forefront of the data revolution, make sure you don't miss out on the Industries Analytics & Application Summ...
This post is a video tutorial that will walk you through the process of getting started with CLI after creating your virtual machine in Azure ...