Microsoft Dynamics 365 Marketing Insights: Latest updates

Sending A Journey Using RSS Feeds & Topics In Realtime Marketing

Back at the start of 2022, when Realtime Journeys and Triggers were just getting started, I wrote a post all about D365 Real-time Marketing, R...

Try skill-based agent search in Dynamics 365 Customer Service

Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...

Dynamics 365 Sales: Enhanced overview for tracking features & settings 

Microsoft Dynamics 365 Sales is constantly evolving, with new capabilities and features being added on a regular basis. To help users keep up ...

Restrict Access to Publish Journeys in Dynamics 365 Marketing

Publishing a journey sends emails out and starts all sorts of magical automations in Dynamics 365 Marketing. technical checks are built into ...

Choices: Spreadsheet or CSV into Dynamics 365 JSON

Extending the previous post ‘Convert a spreadsheet or CSV file into a Marketing List in Dynamics 365 - Strings’ to populate Choice (Option Se...

Improve Your Sales Process with Dynamics 365 Sales AI

Are you looking to boost your sales revenue and streamline your sales process? Dynamics 365 Sales AI may be just the solution you need to take...

Tooltip on Search for Entity records in Dynamics 365

If you're using Microsoft Dynamics 365, you know that it offers various settings that can be configured as per different business requirements...

How to keep track of linked chats and activities of Microsoft Teams in Dynamics 365

If you're using Microsoft Teams and Dynamics 365, this blog can help you keep track of linked chats and activities. By tracking linked chats i...

Making retail experiences more intelligent, with Augusto Modigliani

In this podcast episode, Gemma Milne interviews Augusto Modigliani, Chief Marketing Officer at Beabloo, a company specializing in digital sign...