Use session restore for seamless continuity in Customer Service
As customer service representatives juggle multiple cases, tabs, and applications throughout their day, interruptions—whether from b...
11 days ago
Microsoft Dynamics 365 Field Service: Latest updates
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
New Microsoft Dynamics 365 Business Central pricing effective October 2025 (First price increase)
Hi, Readers.I would like to share a piece of information today, new Microsoft Dynamics 365 Business Central pricing effective October 2025 (Fi...
6 months ago
Change Choice / OptionSet value’s text/label using JavaScript – Dataverse / Dynamics 365
In Dynamics 365, there are instances when we need to dynamically change the labels of option set fields based on specific conditions. For exam...
8 months ago
Dynamics 365 Contact Center – Audio Files in IVR
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...
1 year ago
Omnichannel for Customer Service – Personal Numbers
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...
1 year ago
Use Solution Health Hub to troubleshoot issues in Dynamics 365 Apps (Sales, Marketing, Field Service, Customer Service..)
Using Solution Health Hub we can validate the environment’s configuration, which might get modified over time, to get an idea about the ...
1 year ago
Extend your existing Dynamics 365 Supply Chain Management application to unlock a new AI powered B2B digital selling experience with Dynamics 365 Commerce.
This post highlights the benefits of leveraging Dynamics 365 Commerce to extend your existing Dynamics 365 Supply Chain Management application...
2 years ago
Understanding service protection API limits in Power Apps
We will learn and understand Service Protection API limits in Power Apps / Dynamics 365. Before we start, make sure to subscribe to CRM Crate ...
2 years ago
Viva Goals: Increased Functionality and Terminology Change of Team Field
Viva Goals is set to introduce some changes in its functionality and terminology in the team field. The “type” field will now be changed to “t...
2 years ago
DYNAMICS 365 UPDATE RECORD OWNER AFTER ASSIGNREQUEST DEPRECATED
In this tutorial, the author explains how to update the owner of a record in Dynamics 365 using C#. Previously, the AssignRequest message was ...
3 years ago
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