Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will re...
We are announcing the ability to simplify forms by filtering choices based on previous answers in Dynamics 365 Customer Insights – Journ...
In the ever-growing, data-driven world, businesses are turning to location intelligence for additional insights, optimized operations, enhance...
Cumulative Update (September, 2024) for Microsoft Dynamics 365 Business Central is now released. BC25 public preview: The public preview for D...
On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. The p...
Mobile CRM solutions like Dynamics 365 for phones offer salespeople quick access to customer data, but is that enough in today's fast-paced, c...
The new direct callback feature found in Microsoft's Omnichannel for Customer Service gives customers the ability to request a callback as soo...
This post details an important update related to Microsoft Purview, a tool that provides organizations with greater control over the encryptio...
Between July 18 and July 20, 2022, Power Automate Ideas will migrate to a brand-new community platform powered by Dynamics 365 Customer Servic...
In this blog post, the author shares their experience of facilitating a requirement workshop for a new client and the anxieties that come with...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
