Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Dual-write is an out-of-the-box framework that provides near real-time, bidirectional data synchronization between Microsoft Dynamics 365 Fina...
Introduction In this blog post, we’ll explore how to integrate financial data between an external system (EXT) and Microsoft Dynamics 365 Busi...
Cumulative Update (February, 2025) for Microsoft Dynamics 365 Business Central is now released. BC25: Released Updates for Microsoft Dynamics ...
Within the Dynamics 365 Customer Service apps we can search knowledge articles using copilot. This is a great feature but what if you want to ...
In mid-October, a new Viva Pulse service plan will be rolled out to all users with a license assignment to Viva Suite, Viva Workplace Analytic...
This post dives into how a 150-year-old marine transportation company in the US partnered with Zelite for Dynamics 365 CRM cloud migration ser...
For the past few years, portals have been steadily coming into vogue. There are many reasons for this, including, but not limited to, durabili...
If you are curious about Dynamics CRM Azure-aware plug-ins, Azure Queue, and Power Automate, this post is for you. The post takes you through ...
In this tutorial, the author explains how to update the owner of a record in Dynamics 365 using C#. Previously, the AssignRequest message was ...
Enriched profiles in Microsoft Dynamics 365 Customer Insights help you understand your customers' brand and interest affinities so that you ca...
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