Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Customers want instant answers, personalised conversations, and human-like support, and WhatsApp has become the most natural place for those i...
If you’ve ever had a technician come out and fix something, you know how helpful it is to get a clear summary of the work that was done. Field...
Today’s blog post will focus on how to export form submissions for Customer Insights – Dynamics 365. When we publish an event in C...
Struggling to communicate across languages in Dynamics 365 CRM? Serving international clients or collaborating with multilingual teams require...
In the previous blog, we have explored how to install and configure Azure OpenAI Service, now we will be unlocking its potential further by in...
Cumulative Update (August, 2024) for Microsoft Dynamics 365 Business Central is now released. BC24: Released Updates for Microsoft Dynamics 36...
Firstly, it’s obvious that customer relationship management (CRM) is a “must-have” component for success. Dynamics 365 CRM by Microsoft offers...
Recently we found that in one of the environments, the Date Window Start / End Dates was not showing up on the Work Order Forms, unlike the ot...
If you're looking to upgrade or migrate your existing SLA configurations along with its associated workflows, this post is a helpful guide. It...
The Microsoft Digital Contact Center Platform has been introduced as an open, extensible, and collaborative solution to contact centers. This ...
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