AI-Powered WhatsApp Sentiment Analysis for Smarter Customer Support in Dynamics 365

Customers want instant answers, personalised conversations, and human-like support, and WhatsApp has become the most natural place for those interactions to happen. But here’s the challenge… With hundreds (sometimes thousands) of WhatsApp conversations happening daily, how do businesses truly understand what customers feel? This is where Sentiment Analysis becomes a game-changer. Let’s explore how analysing… Read More »

The post AI-Powered WhatsApp Sentiment Analysis for Smarter Customer Support in Dynamics 365 first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.