Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to enhance customer interactions with auto-linked CRM data in Dynamics 365 Sales. How does this affect me? With ...
We are announcing the ability for marketers and journey designers to simultaneously branch on multiple marketing interactions and enhance cust...
Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...
Table of Contents Introduction This blog explores the key features and benefits of Salesforce AgentForce 2.0, showcasing how it can… The...
New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in mi...
In today's digital age, effective communication is key to build and maintain strong business relationships and accelerate sales success. As su...
In the dynamic landscape of modern business operations, efficiency is important. Whether in manufacturing, service industries, or any other se...
In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release Wave 2. Anyone can now quickly construct custome...
In this post I will explain how I initially connected Microsoft's Dynamics 365 Omnichannel for Customer Service to Azure Communication Service...
Root16 has recently released a Toolshed for Power Platform/Dynamics 365 that makes managing your Dynamics environment easier. The tool is desi...
Azure
Dynamics 365
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Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
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Canvas Apps
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Power Automate
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