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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How to Choose the Right Microsoft Solution Partner?

As cloud adoption accelerates and Microsoft shifts deeper into an AI-first strategy, choosing the right Microsoft solution partner has become ...

11 days ago

10 Game-Changing Power Apps Use Cases for Businesses in 2026

As organizations move deeper into automation, AI integration, and process digitization, Microsoft Power Apps has evolved from a low-code tool ...

1 month ago

2024 Wave 2: Copilot for Service

Welcome to the fourth article of my series on the 2024 Wave 2 release! In the past few weeks I have published 3 articles in this series about ...

1 year ago

Microsoft 365 admin center: Self-service purchase notifications

Starting from July 2024, Microsoft 365 admins will be notified of self-service purchases made by users, through the Microsoft 365 admin center...

1 year ago

Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central

We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Ce...

1 year ago

Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service

Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. Complete Work Order by Statu...

1 year ago

Create cases, contacts, and accounts faster from notes on the timeline

Dynamics 365 Customer Service enables agents to create a new case or associate an existing case with notes they write on the customer timeline...

2 years ago

Fixed – Automated messages not working in Voice Channel – Dynamics 365 Customer Service

Recently we were facing an issue with a customized automated message that we had configured for one of our voice channels. The message was not...

2 years ago

Understanding Overflow handling – Work item limit exceeds in Voice Channel – Omnichannel (Dynamics 365 Customer Service)

Say for one the Advanced Queue of type Voice we have the following Overflow handling defined (the queue has only 1 user assigned to it). i.e. ...

2 years ago

Windows 365: Windows 365 Azure Service Tag for network endpoint access

Windows 365 now has FQDN tags available specifically designed to grant easier and simpler access to required service endpoints via an Azure fi...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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