Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent AgentR...
If you’ve ever managed records in Dynamics 365, you know how messy numbering can get once your system scales. The default auto-numbering works...
In the Power Platform, you can associate Microsoft Entra groups with environments to simplify and centralize user access management. Instead o...
We are announcing the ability to opt-in to protect your customers’ sensitive data by enabling your customer service representatives to h...
Dynamics 365 CRM is one of the most powerful, worth considering, and revolutionizing solutions for organizations. This is because the platform...
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolv...
With Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative...
For small and medium-sized businesses looking to streamline their customer relationship management and accounting processes, Microsoft Dynamic...
Sending Dynamics 365 Customer Voice surveys via Dynamics 365 Marketing is possible today already. Unfortunately it is not possible to set any...
Microsoft's Omnichannel for Customer Service is fantastic … but if like me you have had a problem with the agent presence in the Customer Serv...
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