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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How Push Notifications Drive Faster Sales Decisions in Dynamics 365

Push notifications in the Dynamics 365 Sales mobile app help sellers stay informed and take timely action on important updates, even when they...

3 months ago

Automate intent discovery and resolution with Customer Intent Agent

With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers....

4 months ago

New Approved Customer List mapping for Items in Dynamics 365 Finance and operations

Take control of your sales process with the latest feature in Microsoft Dynamics 365 Finance – the Approved Customer List! This powerful new f...

6 months ago

{Do you know} Get deeper insights on Email Engagement with Heatmap Analytics in Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on getting deeper insights on email engagement with heatmap analytics in Dynamics 365 Cus...

7 months ago

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service

Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

10 months ago

Unlock the Microsoft Copilot Studio-powered customer survey

Contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback. Tradit...

10 months ago

Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams

Using spatial annotations is as straightforward as joining a Teams meeting or making a call. With the front-facing camera, users share their v...

11 months ago

Copilot for Dynamics 365 Commerce revolutionizes retail with AI

Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and stream...

1 year ago

Microsoft 365 admin center: Improved view of service health issue details

The Microsoft 365 admin center is introducing a new version of the service health issue details screen to provide users with a better view of ...

1 year ago

Helping companies get Customer Relationship Management right!

If you're struggling to optimize your company's CRM system, this post is for you. Written by author JC Quintana, this helpful guide dives into...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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