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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Customer Feedback Survey Agent is now generally available

We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in Dynamics 365 Contact Center, is no...

1 month ago

Microsoft Dynamics 365 Customer Experience Analyst : Implement hierarchy security

Hierarchy security in Microsoft Dataverse (Dynamics 365) is a security model feature that allows organizations to manage access to records bas...

3 months ago

How to Make Smarter Business Decisions with AI-Powered Predictive Analytics in Dynamics 365

The digital world is going insane with tech developments easing operational challenges of companies. However, this development is leading to s...

5 months ago

Live Chat for Dynamics 365 – Transform Website Visitors into Leads Instantly with our New Omnichannel App!

Effective communication is key to driving sales and ensuring exceptional customer service. To help businesses streamline their communication p...

1 year ago

{Do you know} Refine email content in running journeys on Dynamics 365 Customer Insights

Hello Everyone,Today i am going to share my thoughts on the Dynamics 365 Customer Insights -refine email content in running journeys.Let's get...

1 year ago

20 Most commonly used JavaScript Scenarios with Sample code Snippet in Form Script Dataverse/ Dynamics 365 CE

JavaScript is a powerful tool for developers working with Dataverse (formerly known as Common Data Service) and Dynamics 365 Customer Engageme...

1 year ago

Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service

According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performanc...

1 year ago

Not-to-Exceed Setting with Field Service Dynamics 365

Field service workers are dispatched to off-site locations to perform tasks, such as repairs, sales, customer support, or inspections. It help...

2 years ago

Enabling external providers/sources for knowledge search in Microsoft Dynamics 365 CRM

In today’s competitive market, we all know the significance and importance of sources of data and information. When it comes to the business o...

2 years ago

Power Virtual Agents: Creating adaptive cards with PowerFX

If you're a Power Virtual Agents user, this article provides a tutorial on creating adaptive cards with PowerFX - perfect for those looking to...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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