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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

10 Hidden Dynamics 365 Features Mid-Market CEOs Are Missing

Most mid-market CEOs invest in business applications expecting them to unify operations, sharpen decision-making, and accelerate growth. Yet, ...

21 days ago

Use agreements in Field Service to automatically generate recurring work orders

Agreements in Dynamics 365 Field Service help streamline recurring operations consistently. You define the terms and conditions of your servic...

9 months ago

{Do you know} How to refine email content in running journeys on dynamics 365 customer insights

Hello Everyone,I hope everyone is well.I took a month break after continous 365 days blog posts for a year. Starting again:To...

1 year ago

Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations

We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as...

1 year ago

{Do you know} Omnichannel Improve prouctivity by converting voicemail to case

In this post, the author shares insights on how Dynamics 365 Omnichannel can improve productivity by converting voicemails to cases. The featu...

1 year ago

Utilize a model for work classification based on sentiment prediction in Dynamics 365

Introduction Work items can be routed using artificial intelligence (AI)-based sentiment predictions in Microsoft’s Unified Routing for ...

1 year ago

Field Service Overview – Introductory Session [Video]

This post is an introduction to a video that provides an overview of field service management. This video is a great resource for anyone who w...

1 year ago

Best Practices for Using Dynamics 365 Customer Insights – Journeys

Introduction In the current whirlwind of business evolution, achieving marketing brilliance is critical. Dynamics 365 Customer Insights –...

1 year ago

Enhanced Active Conversation form in Omnichannel for Customer Service – Dynamics 365

The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable...

2 years ago

Improve customer loyalty and reduce fraud with Nuance Gatekeeper

Nuance Gatekeeper is a biometric authentication and fraud prevention technology that can be integrated with Microsoft Dynamics 365 Customer Se...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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