Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Imagine if your Dynamics 365 CRM could predict what happens next… What if your CRM could tell you which lead is most likely to convert, when a...
The Product Lifecycle in Dynamics 365 Sales refers to the structured process of managing a product from its creation to retirement, ensuring i...
Hello Everyone,Today I am going to share my thoughts on create a journey by using Copilot to describe them in Dynamics 365 Customer Insights.L...
This is second part to the blog to create your first customer Copilot for Customer Service Hub.
In today’s digital age, providing a seamless and efficient way for customers to submit enquiries or complaints via a company’s website is esse...
If you're using Microsoft Dynamics CRM to manage customer interactions, this tutorial will guide you through the process of configuring and se...
Learn all about location intelligence for field service in this comprehensive guide. ReEmployAbility, a B2B service industry company, reported...
Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different chan...
To manage presences, navigate to Customer Service Admin Center >> Agent Experience >> Productivity >> Custom Presence ...
Microsoft Dynamics 365 Customer Engagement and SharePoint are two powerful tools that when used together can provide organizations with additi...
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