Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. ...
In Dynamics 365 Sales, Opportunity Close represents the final stage in the sales cycle where a salesperson records the outcome of an opportuni...
Sales Intelligence in Dynamics 365 Sales helps sales teams work smarter by using AI-driven insights, data enrichment, and predictive guidance....
A sales pipeline is a visual representation of the stages a potential customer goes through from the first point of contact to closing a deal....
In Dynamics 365 Sales, evaluating predictive lead and opportunity scoring model performance is essential to ensure that AI-driven insights are...
Hello Everyone,Today I am going to share my thoughts on the accelerate journey creation using journey templates on Dynamics 365 Customer Insig...
Hello Everyone,Today I am going to share my thoughts on Preventing duplicate emails to shared email addresses on Dynamics 365 Customer Insight...
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the ...
Introduction Field service management is a domain brimming with challenges. The complexity of managing multiple tasks, coordinating schedules,...
The Power Platform has now rolled out to public preview the inclusion of two new telemetry data streams that integrate with Azure Application ...
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