Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In field service operations, it's not uncommon to encounter work that spans multiple days. Think of scenarios like machinery installations, in...
This is going to be a very short blog as I am going to just reference my previous blogs to achieve a solution for this. I have talked about Cu...
In the age of constant marketing bombardment through emails, calls, and social media ads, it can be challenging for brands to connect with cus...
Creating a service principal in Azure is a crucial step when integrating with Dynamics 365. This process can be quite tedious, involving multi...
We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Custo...
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and fro...
Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...
An email signature concludes an email with style, professionalism, and branding. Customer service agents need to use their signature when emai...
Microsoft's Customer Service Workspace provides a user interface for Dynamics 365 tailored to scenarios often found in contract centres. Micr...
Discover the benefits of CPQ integration with Microsoft Dynamics 365 for Sales through this informative post. Microsoft Dynamics 365 for Sales...
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