Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365 Sales, security roles are essential for managing data access and ensuring that users only have the permissions needed to perfo...
In Dynamics 365 Field Service, after setting up your core products and services, the next key configuration is defining Work Order Types and W...
It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applicatio...
Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. The post Enable Spati...
WFM holds together the intricate machinery of customer support, ensuring operational efficiency and exceptional customer experiences. The post...
Dynamics 365 Customer Insights is here It’s a combination of two existing apps: – Dynamics 365 Marketing (journey) – Dynamic...
The insurance industry places customer satisfaction on a pedestal and is increasingly adopting digital solutions to improve their services and...
This article discusses some important considerations that need to be taken into account while deploying Customer Voice in an enterprise sett...
In this blog post, the author sheds light on some important considerations that enterprises need to keep in mind while deploying Customer Voic...
This post offers an insightful review of the MB-260: Microsoft Customer Data Platform Specialist exam, Microsoft's first-ever exam aligned to ...
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